The Spanish group, through its Mobility subsidiary, has won the Transport for London (TfL) tender for the operation, development, and improvement of the transport ticketing system, including ticket sales and access control, used daily by eight million people. The system records about eight million daily travelers and covers not only the Underground (Tube) but also the Overground, DLR, Tram, the famous red buses, and the equivalent of the English capital’s commuter rail (Cercanías). The signing of the contract is pending the resolution of an appeal filed by Cubic Transportation Systems, the incumbent American company.
The business volume established in the clauses ranges between £1.2 and £1.5 billion (around €1.725 billion at the high end), excluding VAT. The final amount will depend on the execution of extensions and options planned by Transport for London.
The contract won by Indra has an initial duration until 2034. Furthermore, there is a possibility of extending the mandate until 2039.
In the first phase, Indra will work with the current systems and validators. This includes guaranteeing the correct functioning of payment machines on the city’s 8,500 buses, the 1,000 stations across the different rail services, the 4,000 retail locations where the Oyster card is also issued, and TfL’s seven customer service centers. Transport for London aims to reduce fare evasion from 3.4% (in the April-December 2024 period) to 1.5%, or less, by 2030.
