The Future of Bank Branches in the US
BBVA Research | The demise of the branch has been prophesised for decades, yet it still remains a crucial access point for bank services, valued by most bank customers. However, the question about the future of retail branches looms large as mobile and online banking are becoming ubiquitous, most routine retail banking services that do not involve cash are becoming available remotely, and as customers are ever more comfortable with the new technologies for accessing them.